When you call an 084 or 087 number direct (i.e. without using WeQ4U), the amount you are charged is a sum of two parts, a Service Charge and an Access Charge.
The Service Charge is up to 7p per minute for 084 numbers, and up to 13p per minute for 087 numbers. It is set by the company you are calling, and most companies that offer these numbers charge the full amount.
In addition to the Service Charge, your phone provider will add an Access Charge. This varies by provider, but you can expect to pay between 20p and 45p per minute calling from mobiles, and between 5p and 10p per minute from landlines.
So, unless you use WeQ4U, you can pay up to 58p per minute to call 084 and 087 numbers. We think mobile callers that don't use WeQ4U are paying around 45p per minute, on average.
You avoid these charges by using WeQ4U, because all WeQ4U calls are to an 03 number, which means they are part of your monthly minutes allowance (and therefore FREE), just like 01 or 02 numbers. That's by law.
So, you will save the most money (as well as time!) if you use WeQ4U every time you need to call a call centre using your mobile phone. We have handy Apps available for iPhone and Android, but if you don't have these, then call 0333 5432 111 from any phone to use the service.
Your Best Bet: Download the WeQ4U App now, and use it for every call centre call.