News and Jobs
JOBS: We're hiring!
Posted July 11th 2016
Job Title: 1st Line Support Engineer
WeQ4U is looking for bright, friendly and enthusiastic 1st line support engineer to provide technical support for our app and call centre customers. We want to hear from candidates with a can-do attitude who are also fast learners wishing to gain experience in the wide range of technologies.
Job Description
Initially the role will focus on providing 1st line email and telephone technical support to our customers as well as documentation but we will expect you down the line to contribute to new product development, customisation and upgrades.
Roles & Responsibilities
- Manage / Update / Maintain WeQ4U Database.
- Manage our helpdesk system.
- Monitor our bespoke warning system and report to 2nd/3rd line support if any issue arise.
- Reproduce and investigate issues reported by customers.
- Provide assistance with software deployment and software updates/upgrades.
- Liaise with 2nd and 3rd line support staff.
- Liaise with our suppliers whenever necessary.
- Create new knowledge based articles for reuse throughout the Support Department.
- Self-motivated, and flexible enough to help wherever necessary.
Skills & Requirements
We are looking for someone who is genuinely keen on learning new technologies, likes to face challenges and is a fast learner. Excellent written and oral English is a must.
Technologies we use: Linux, Asterisk, Apache, Java, PHP, MySQL, PostgreSQL, HSQL, Tomcat, WordPress, HTML, CSS, JavaScript, Android, Titanium SDK, Git, Maven, Ant, XML. The more you can tick off from the list the better – however training will be provided wherever necessary.
The the WeQ4U app and service is one of the highest rated and fastest growing apps in the UK.
We are a small yet highly profitable company with a start-up ethos. Those looking for 'big corporate' need not apply.
We make thousands of people happy every day. Come and help us. Good luck!
Is this you? If so, please send your CV with a covering email explaining why you think you are a good match for this role to jobs@weq4u.co.uk
0800 to become FREE from Mobile Phones in June 2015!
Posted December 12h 2013
According to this article from the BBC and also the official OfCom statement, calls to 0800 numbers really will be free from Mobiles, but not until June 28th, 2015.
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Of course you can get these calls free (or at least included in your bundled minutes) RIGHT NOW by using the WeQ4U app and service, just as you always could :)
There are also going to be changes to the 084 and 087 number ranges that could mean that calls to these number ranges might actually go up, depending on your provider and the number concerned. We're still waiting to see details of these.
NEWS: WeQ4U WINS Prestigious Future 50 People's Champion Award!
November 23rd 2012
WeQ4U has WON the 2012 Wonga.com & Real Business Future 50 People's Champion award. We're number ONE! A huge THANK YOU to the thousands of people who voted for us and made this possible, and to the competition organisers for making us part of the Future 50 and the Judges' Favourite 10. Full story...
NEWS: WeQ4U 11th most popular Utility on iPhone
October 22nd 2012
This just in: According to independent app-ranking site AppData.com, WeQ4U has jumped over 200 places to become the 11th most downloaded Utility app for iPhone in the UK today
NEWS: WeQ4U pays the Dragons a call!
October 8th 2012
Entrepreneur Matt King, who has invented a revolutionary new system to eliminate annoying call centre queues, is pitching his invention on the BBC TV show Dragon's Den on October 21.
Matt is the brains behind WEQ4U, a smart free app which saves people from being held in annoying queues at call centres. Since its launch earlier this year, the app has been downloaded more than 10,000 times, saving every single user, on average, a hefty £76 pounds per year.
The smart time and money saving service works with any phone and is available via iTunes and Android for mobile phone users, connecting them to hundreds of thousands of 08 numbers for free, saving them 30p per minute on their 08 calls.
Under BBC TV publicity guidelines, Matt is unable to talk about his experience in the Dragon's Den until after the show is broadcast at 9pm on BBC-2 on October 21.
"I can't give any details about my appearance, but I can say that if my memory of the filming is anything to go by, then it promises to be unmissable, says Matt. "So, to find out how the Dragons answered my call, you'll just have to tune in and see."
Being held in a phone queue is one of the nation's biggest gripes, which is why Matt has developed a clever queuing robot that does all the waiting for you.
The phone remains the most popular channel of communication for inbound and outbound contact (Infinity CCS 2012 survey), with 70 per cent of people preferring to make contact using their phone as opposed to email, text or social media.
The average UK consumer however spends 45 hours a year waiting on the phone (source: Co-op). And 60% of customers say they find it difficult to get through to call centres (source: Future Foundation).
NEWS: 10,000th download for smart app which eliminates annoying call centre queues
July 23rd 2012
A free app which saves people from being held in annoying queues at call centres, has been downloaded 10,000 times, saving every single user, on average, a hefty £76 pounds per year.
Entrepreneur and innovator Matt King, who launched the new WeQ4U app in March, says mobile users are flocking to download the time saving app because of its 30p per minute savings.
"The phone is still the most popular channel of communication for people wanting to make contact with a customer advisor in the UK, but lengthy call centre wait times remain a huge problem and customers are paying heavily for the privilege to queue," says Matt.
Until call centre operators get their acts together, using the WeQ4U app is really people's only option if they want to save themselves time and a considerable amount of money too.
Being held in a phone queue is one of the nation's biggest gripes, which is why Matt has developed a clever queuing robot that does all the waiting for you.
His smart time and money saving device works with any phone and is available via ITunes and Android for mobile phone users, connecting them to hundreds of thousands of 08 numbers for free.
The phone remains the most popular channel of communication for inbound and outbound contact (Infinity CCS 2012 survey), with 70 per cent of people preferring to make contact using their phone as opposed to email, text or social media.
The average UK consumer however spends 45 hours a year waiting on the phone (source: Co-op). And 60% of customers say they find it difficult to get through to call centres (source: Future Foundation).
How it Works
WeQ4U is incredibly simple to use and works with any UK number starting 01, 02, 0800, 0870 or 0500, as well as many thousands of other 087, 084 and 03 numbers in WeQ4U's extensive database of UK companies, including Sky, British Gas, HMRC, Barclays, BT and The Post Office.
WeQ4U app users access the service on money-saving 01 numbers, meaning they get WeQ4U calls included in their regular minutes, saving mobile users approximately 30p per minute when compared with the cost of calling 084 and 087 numbers directly. And if users get stuck in a queue, they just press 9* and their place is held for them free of charge until an agent answers, without using up any minutes at all. The average saving is £2.53 for every call made from a mobile phone.
Download for iPhone
Download for Android
Calls are to standard geographic 01 numbers, and are included in callers' inclusive minutes, so there are no expensive 08 charges with the service. Naturally, callers pay nothing for the time WeQ4U waits in the queue.
To use it via a landline, dial 0333 5432 111 and enter the number of the call centre you need to reach. WeQ4U dials it and connect callers to the call centre.
Once in a queue for an agent, just press 9* to disconnect from the call. The system remains in the queue until an agent answers, when the user's phone rings twice. As soon as it's stopped ringing, hit Last Number Redial or dial 0333 5432 111 to be put through to the agent immediately.
NEWS: Time saving device cuts out the pain of phone queues
March 1st, 2012
A brilliant new invention from a British entrepreneur is set to solve one of the nation.s biggest gripes - being held in a phone queue.
The new WeQ4U service is set to save frustrated callers millions of minutes a year being held in customer service queues as they try to get through to the UK call centres run by hundreds of British service industries.
Software design expert Matt King has developed a clever queuing robot that does all the waiting for you. The smart time and money saving device works with any phone and is now available as a handy app via ITunes and Android for mobile phone users.
Download for iPhone
Download for Android
WeQ4U app users access the service on money-saving 01 numbers, meaning they get WeQ4U calls included in their regular minutes, saving them about 30p per minute. And if users get stuck in a queue, they just press 9* and their place is held for them free of charge. The average saving is £2.53 for every call made from a mobile phone.
"One of people's pet hates is being held in a queue when they are trying to get through to a real person at a call centre," says Matt. In fact there's nothing worse than being told that your call is important and will be answered shortly when it clearly isn't.
"Research shows that people can be left on hold for anything up to an hour as they try to get through to a customer advisor. We are on a mission to put an end to that misery by connecting people to pretty much any UK call centre without them getting stuck in the inevitable queue."
The average UK consumer spends 45 hours a year waiting on the phone (source: NOP). And 60% of customers says they find it difficult to get through to call centres (source: Future Foundation).
How it Works
WeQ4U is incredibly simple to use and works with any UK number starting 01, 02, 0800, 0870 or 0500, as well as many other 087, 084 and 03 numbers in WeQ4U's extensive database of UK companies.
To use it via a landline, dial 0333 5432 111 and enter the number of the call centre you need to reach. WeQ4U dials it and connect callers to the call centre.
Once in a queue for an agent, just press 9* to disconnect from the call. The system remains in the queue until an agent answers, when the user.s phone rings twice. As soon as it's stopped ringing, hit Last Number Redial or dial 0333 5432 111 to be put through to the agent immediately.
With the App it's even simpler. Just press 9* to wait off hold and disconnect the call, and the system will reconnect you automatically when the agent answers.
Calls are to standard geographic 01 numbers, and are included in callers. inclusive minutes, so there are no expensive 08 charges with the service. Naturally, callers pay nothing for the time WeQ4U waits in the queue.