For BT Landlines, 0800, 0500, 01, 02 and 03 numbers are normally included in your call plan. 087 numbers have a Service Charge of up to 13p per minute, and most companies that have these numbers charge the full amount. 084 numbers have a Service Charge of up to 7p per minute, and most companies that have these numbers charge the full amount.

In addition to the Service Charge, your phone provider will also charge you an Access Charge for calls to 084 and 087 numbers. This varies widely - we've seen anything between 5p and 10p per minute on landlines and 20p to 45p per minute on mobile phones.

Your Best Bet: Put 0333 5432111 on speed-dial now, and use it every time you call an 087X or 084X number to save the most money and time

Don't forget: You can also use WeQ4U on 01, 02, 03 and 0800 numbers to avoid the queues, and these calls are effectively free for you so long as you are on contract and stay within your monthly minutes allowance.

'Free' assumes you receive inclusive minutes to UK landlines as part of your mobile phone contract, or landline package. WeQ4U access numbers start with 03 and are included in these free minutes by law, but may be charged at your provider's normal UK landline rate if you go over your included minutes, just like any other 01, 02 or 03 call.

So that's a yes then.

If you pay for all your calls by the minute, then the WeQ4U calls will be charged at the same rate as your regular landline calls (i.e. 01/02/03 rate), even when you're trying to reach 084 and 087 numbers. Using the service means you avoid the higher charges mobile companies apply when dialling 084 or 087 numbers, and of course you won't incur any call charges while we wait in the queue for you, so you'll still save money, even on PAYG.

You can also use WeQ4U to avoid queues on 080 (Freephone) numbers, but please be aware that it is cheaper for PAYG users to call 080 numbers direct, as calls to 080 numbers are now free from mobile phones as well as landlines.

The WeQ4U App and Service works with EVERY 0800 and 0808. For other 08 numbers, we will use an alternate number to route your call. Alternate numbers are sourced from publicly available sources. We cannot accept responsibility for the accuracy or quality of any alternative numbers used by the app/service, as we can't manually check every one. Use of WeQ4U is therefore entirely at your own risk.

You can check to see if the service works with a specific number on the search page, or just use the App.

Overall, we are able to successfully route 70% of calls to numbers for which an alternate is needed, so your odds of success are pretty good, particularly if you are calling a large company.

Furthermore, unlike other alternate number sources, we do have some automatic checks in place to help clean our alternate number database, so your chances of finding a duff number with WeQ4U are pretty small.

However, if you do come across a duff number, then please let us know straight away so we can fix it for next time for you.

No, we don't record any callers. We just deliver them straight to the call centre.

No. We take privacy very seriously, and are not interested in your personal information (see our Privacy Policy below).

We'd love to hear from you. Please see the WeQ4U 4 Business site for ways we can help you answer ALL of your callers without waiting - for FREE! - and also our database addition procedure.

In addition to the WeQ4U App, we have a solution for Call Centres called WeQ4U 4 Business, that helps all callers get through without waiting, whether they have the App or not.

When you use WeQ4U to skip a call centre queue, we find out which call centres have long queues, so we can help them with our business solution.

So, pressing 9* when you hit the queue helps keep the service free.

The WeQ4U app can only be downloaded from the UK versions of Google Play and App Store. It only connects people to numbers in the UK.

If you have already installed the app and travel abroad, then you may still be able to use the app to reach UK numbers.

Please be aware that ALL calls through WeQ4U are made through UK 03 numbers. While in the UK, these are included in your standard contract 01/02/03 minutes allowance, by law. When you travel abroad these calls may become chargeable.

It is likely that calling 084 and 087 numbers through WeQ4U will result in you being charged less than if you had called the 084 and 087 numbers directly, and we do have reports of people successfully saving money in this way when calling the UK from abroad.

HOWEVER we strongly recommend checking with your mobile provider on rates to call UK 03 numbers when travelling abroad before attempting to use WeQ4U while travelling. You should definitely NOT expect WeQ4U calls to be free while travelling abroad.

We therefore cannot accept any liability or responsibility for charges made by your mobile provider when using WeQ4U abroad.

WeQ4U was founded by privacy campaigners and we take your privacy very seriously! Here are some notes about how we do, and do not use your data.

• The company that handles your calls (Orderly Telecoms Ltd) is registered as a Data Processor with the Office of the Data Commissioner, and fully complies with the Data Protection Act.
• WeQ4U will not pass on any Personally Identifying Information to any other company or organisation.
• When you make a call with WeQ4U, we normally receive your CallerID as part of that call. This may be checked against the phone number stored on your phone by your mobile provider to ensure that the call has come from your phone.
• The only time we pass your CallerID on to any other party is when WeQ4U is being used, in which case it is sent to the Call Centre as CallerID, just like a normal call.
• We do make use of data about your call - specifically about particularly long waits - in order to approach call centres that may need our business solution. We may pass this information on to other businesses, such as our partners and resellers - but never information that would allow them to identify your specific call, and never your phone number.
• We may from time to time make use of aggregate call data in order to produce statistics on call centre performance, or league tables of poorly performing call centres, for example. We will never publish information about your specific calls.
• The WeQ4U app does NOT access any information on your phone for any purpose other than the delivery of our service to you. We're on the level!
• We do not record any portion of your call.

That's all we can think of! If you have any further questions about privacy, or how we make use of data generated by the use of our service, please ask us by writing to Customer Services.

There isn't one. Enjoy!