Q. How about a PRIVACY POLICY then?

No problem.

WeQ4U was founded by privacy campaigners and we take your privacy very seriously! Here are some notes about how we do, and do not use your data.

  • The company that handles your calls is registered as a Data Processor with the Office of the Data Commissioner, and fully complies with the Data Protection Act.
  • WeQ4U will not pass on any Personally Identifying Information to any other company or organisation.
  • When you make a call with WeQ4U, we normally receive your CallerID as part of that call. This may be checked against the phone number stored on your phone by your mobile provider to ensure that the call has come from your phone.
  • The only time we pass your CallerID on to any other party is when WeQ4U is being used, in which case it is sent to the Call Centre as CallerID, just like a normal call.
  • We do make use of data about your call - specifically about particularly long waits - in order to approach call centres that may need our business solution. We may pass this information on to other businesses, such as our partners and resellers - but never information that would allow them to identify your specific call, and never your phone number.
  • We may from time to time make use of aggregate call data in order to produce statistics on call centre performance, or league tables of poorly performing call centres, for example. We will never publish information about your specific calls.
  • The WeQ4U app does NOT access any information on your phone for any purpose other than the delivery of our service to you. We're on the level!
  • We do not record any portion of your call.

That's all we can think of! If you have any further questions about privacy, or how we make use of data generated by the use of our service, please ask us by writing to Customer Services.

WeQ4U is a FREE Android/iPhone App and Service that puts you through to UK 01,02,03 and 08 numbers for FREE, without queueing. Mobile users save approx. 45p per minute on their 084 and 087 calls with WeQ4U, whether they encounter a queue or not, so it saves you money and time.

Download now for iPhone ★★★★★ Download now for Android ★★★★★

FREE app, FREE 08 calls!

There's no catch. The award winning WeQ4U service has over a million users and is rated Five Stars. The most frequent review comment is that WeQ4U is the 'Best App' on the phone. WeQ4U has been commended to consumers by BT, Which?, The Times, HotUKDeals and many more. Not got Android or iPhone? Just dial 0333 5432111, and then the number you wish to reach. WeQ4U calls are included in your regular phone minutes, just like 01 or 02 calls, whether you use landline or mobile phone (More...)

About WeQ4U

Get through without the wait

We believe people deserve a life free from suffering, and everyone's time is valuable. To help, we provide solutions that remove the pain from running, and getting through to call centres, even when things get busy. WeQ4U is our award winning, patent pending consumer telephone service that works with ANY UK number starting 01, 02, 03, 0800, 0808 or 0500.
For other 08 calls, our extensive database of UK companies and alternate numbers covers MOST 087 and 084 numbers.


Make Phone Rage a thing of the
past with WeQ4U!

It works with any phone. Try it now on 0333 5432111.


To use it, just call us and enter the number of the call centre you wish to reach. We'll dial for you, and connect you to the call centre. Once you're in a queue for an agent, just press 9* to disconnect your phone from the call - that's 9* to wait off hold.

Got the App?

Then we'll reconnect you automatically the moment the agent answers.


Get Free App for iPhone


Get Free App for Android

No App?

We'll stay in the queue for you, and once we've found you an agent, your phone will ring twice. As soon as it's stopped ringing, just hit Last Number Redial on your phone, or dial us on 0333 5432111, and we'll connect you to the agent straight away.

We save you time and money

Because your phone calls WeQ4U on an 03 number, all WeQ4U calls are included in your standard national minutes (whether you get stuck in a queue or not), so you don't pay high 08 rates, even when using the service on 08 numbers. Furthermore, with WeQ4U you only pay for the time you spend on the phone - not for the time waiting in the queue, so you can save £££s by using the service frequently.

FAQ

  • Q. How does it reduce my mobile phone bill?

    When you call an 084 or 087 number direct (i.e. without using WeQ4U), the amount you are charged is a sum of two parts, a Service Charge and an Access Charge.

    The Service Charge is up to 7p per minute for 084 numbers, and up to 13p per minute for 087 numbers. It is set by the company you are calling, and most companies that offer these numbers charge the full amount.

    In addition to the Service Charge, your phone provider will add an Access Charge. This varies by provider, but you can expect to pay between 20p and 45p per minute calling from mobiles, and between 5p and 10p per minute from landlines.

    So, unless you use WeQ4U, you can pay up to 58p per minute to call 084 and 087 numbers. We think mobile callers that don't use WeQ4U are paying around 45p per minute, on average.

    You avoid these charges by using WeQ4U, because all WeQ4U calls are to an 03 number, which means they are part of your monthly minutes allowance (and therefore FREE), just like 01 or 02 numbers. That's by law.

    So, you will save the most money (as well as time!) if you use WeQ4U every time you need to call a call centre using your mobile phone. We have handy Apps available for iPhone and Android, but if you don't have these, then call 0333 5432 111 from any phone to use the service.

    Your Best Bet: Download the WeQ4U App now, and use it for every call centre call.

  • Q. What about land lines?

    For BT Landlines, 0800, 0500, 01, 02 and 03 numbers are normally included in your call plan. 087 numbers have a Service Charge of up to 13p per minute, and most companies that have these numbers charge the full amount. 084 numbers have a Service Charge of up to 7p per minute, and most companies that have these numbers charge the full amount.

    In addition to the Service Charge, your phone provider will also charge you an Access Charge for calls to 084 and 087 numbers. This varies widely - we've seen anything between 5p and 10p per minute on landlines and 20p to 45p per minute on mobile phones.

    Your Best Bet: Put 0333 5432111 on speed-dial now, and use it every time you call an 087X or 084X number to save the most money and time

    Don't forget: You can also use WeQ4U on 01, 02, 03 and 0800 numbers to avoid the queues, and these calls are effectively free for you so long as you are on contract and stay within your monthly minutes allowance.

  • Q. Are WeQ4U calls really free?

    'Free' assumes you receive inclusive minutes to UK landlines as part of your mobile phone contract, or landline package. WeQ4U access numbers start with 03 and are included in these free minutes by law, but may be charged at your provider's normal UK landline rate if you go over your included minutes, just like any other 01, 02 or 03 call.

    So that's a yes then.

  • Q. What about Pay As You Go?

    If you pay for all your calls by the minute, then the WeQ4U calls will be charged at the same rate as your regular landline calls (i.e. 01/02/03 rate), even when you're trying to reach 084 and 087 numbers. Using the service means you avoid the higher charges mobile companies apply when dialling 084 or 087 numbers, and of course you won't incur any call charges while we wait in the queue for you, so you'll still save money, even on PAYG.

    You can also use WeQ4U to avoid queues on 080 (Freephone) numbers, but please be aware that it is cheaper for PAYG users to call 080 numbers direct, as calls to 080 numbers are now free from mobile phones as well as landlines.

  • Q. Does it work with every 08 number?

    The WeQ4U App and Service works with EVERY 0800 and 0808. For other 08 numbers, we will use an alternate number to route your call. Alternate numbers are sourced from publicly available sources. We cannot accept responsibility for the accuracy or quality of any alternative numbers used by the app/service, as we can't manually check every one. Use of WeQ4U is therefore entirely at your own risk.

    You can check to see if the service works with a specific number on the search page, or just use the App.

    Overall, we are able to successfully route 70% of calls to numbers for which an alternate is needed, so your odds of success are pretty good, particularly if you are calling a large company.

    Furthermore, unlike other alternate number sources, we do have some automatic checks in place to help clean our alternate number database, so your chances of finding a duff number with WeQ4U are pretty small.

    However, if you do come across a duff number, then please let us know straight away so we can fix it for next time for you.

  • Q. Does it record my calls?

    No, we don't record any callers. We just deliver them straight to the call centre.

  • Q. Will it share my personal details?

    No. We take privacy very seriously, and are not interested in your personal information (see our Privacy Policy below).

  • Q. I run a call centre and have a question...

    We'd love to hear from you. Please see the WeQ4U 4 Business site for ways we can help you answer ALL of your callers without waiting - for FREE! - and also our database addition procedure.

  • Q. How can you afford to run this service for free?

    In addition to the WeQ4U App, we have a solution for Call Centres called WeQ4U 4 Business, that helps all callers get through without waiting, whether they have the App or not.

    When you use WeQ4U to skip a call centre queue, we find out which call centres have long queues, so we can help them with our business solution.

    So, pressing 9* when you hit the queue helps keep the service free.

  • Q. Can I use WeQ4U outside the UK?
    Sometimes.

    The WeQ4U app can only be downloaded from the UK versions of Google Play and App Store. It only connects people to numbers in the UK.

    If you have already installed the app and travel abroad, then you may still be able to use the app to reach UK numbers.

    Please be aware that ALL calls through WeQ4U are made through UK 03 numbers. While in the UK, these are included in your standard contract 01/02/03 minutes allowance, by law. When you travel abroad these calls may become chargeable.

    It is likely that calling 084 and 087 numbers through WeQ4U will result in you being charged less than if you had called the 084 and 087 numbers directly, and we do have reports of people successfully saving money in this way when calling the UK from abroad.

    HOWEVER we strongly recommend checking with your mobile provider on rates to call UK 03 numbers when travelling abroad before attempting to use WeQ4U while travelling. You should definitely NOT expect WeQ4U calls to be free while travelling abroad.

    We therefore cannot accept any liability or responsibility for charges made by your mobile provider when using WeQ4U abroad.

  • Q. How about a privacy policy then?
    No problem.

    WeQ4U was founded by privacy campaigners and we take your privacy very seriously! Here are some notes about how we do, and do not use your data.

    • The company that handles your calls is registered as a Data Processor with the Office of the Data Commissioner, and fully complies with the Data Protection Act.
    • WeQ4U will not pass on any Personally Identifying Information to any other company or organisation.
    • When you make a call with WeQ4U, we normally receive your CallerID as part of that call. This may be checked against the phone number stored on your phone by your mobile provider to ensure that the call has come from your phone.
    • The only time we pass your CallerID on to any other party is when WeQ4U is being used, in which case it is sent to the Call Centre as CallerID, just like a normal call.
    • We do make use of data about your call - specifically about particularly long waits - in order to approach call centres that may need our business solution. We may pass this information on to other businesses, such as our partners and resellers - but never information that would allow them to identify your specific call, and never your phone number.
    • We may from time to time make use of aggregate call data in order to produce statistics on call centre performance, or league tables of poorly performing call centres, for example. We will never publish information about your specific calls.
    • The WeQ4U app does NOT access any information on your phone for any purpose other than the delivery of our service to you. We're on the level!
    • We do not record any portion of your call.

    That's all we can think of! If you have any further questions about privacy, or how we make use of data generated by the use of our service, please ask us by writing to Customer Services.

  • Q. So what's the catch?

    There isn't one. Enjoy!

Blog, News and Jobs

Critical Android Fault discovered on at least 33 Huawei models

We would like to emphasise that if people do wish to make a test call to 999, please hang it up as soon as you can see that it is dialling as we would not want the 999 service to be overwhelmed with calls.


Update February 11th 2021

The update to WeQ4U that we rush-released has reported that it has been called by the operating system on 999 calls on more Huawei models and Build Numbers. These are:


  • Honor 8X JSN-L21 10.0.0.186(C432E5R1P3), 10.0.0.224(C432E5R3P2)
  • Honor 10 Dual Sim COL-L29 10.0.0.177(C432E3R1P4)
  • Honor View PCT-L29 10.1.0.227(C432E10R3P4)
  • Honor 20 Lite HRY-LX1T 10.0.0.199(C431E5R1P7)
  • Mate 10 Pro BLA-L09 10.0.0.159(C782E4R1P3)
  • Mate 20 Pro LYA-L09 10.1.0.289(C432E7R1P5)
  • Mate 20 Pro LYA-L29 10.1.0.288(C431E7R1P5), 10.1.0.298(C636E7R2P4)
  • Mate 20 Pro LYA-AL00 10.1.0.163(C00E160R1P8)
  • Mate 20X EVR-L29 10.1.0.247(C432E6R1P7)
  • Mate 20X EVR-N29 10.1.0.219(C431E2R4P2)
  • Mate 20 Lite SNE-LX1 10.0.0.245(C432E9R1P1)
  • Mate 30 Pro LIO-L29 10.1.0.270(C432E6R8P1)
  • Mate 30 Pro 5G LIO-AN00 11.0.0.145(C00E145R5P11)
  • P20 EML-L29 10.0.0.161(C782E7R1P3)
  • P20 Pro CLT-L09 10.0.0.171(C782E6R1P3), 10.0.0.171(C432E3R1P3)
  • P20 Pro CLT-L29 10.0.0.171(C782E6R1P3)
  • Nova 5 SEA-AL00 10.1.0.96(C00E90R1P1)
  • Nova 5T YAL-L61 10.1.0.249(C431E3R1P2)
  • Nova 5T YAL-L21 10.1.0.241(C431E9R5P1)
  • P Smart (2019) POT-LX1 10.0.0.238(C432E3R4P1), 10.0.0.238(C431E3R4P1), 10.0.0.171(C432E3R1P3)
  • P Smart+ POT-LX1T 10.0.0.177(C431E4R1P3)
  • P30 Pro VOG-L09 10.1.0.150(C431E19R2P5), 10.1.0.123(C431E19R2P5)
  • P30 Lite MAR-L01A 10.0.0.275(C431E8R2P7)
  • P30 Lite MAR-L21A 10.0.0.275(C431E8R2P7)
  • P30 Lite MAR-L21B 10.0.0.238(C431E4R4P1), 10.0.0.276(C431E4R4P1)
  • P30 ELE-L09 10.1.0.150(C431E22R3P5)
  • P30 ELE-L29 10.1.0.150(C431E22R2P5)
  • P40 Pro 5G ELS-N29 10.1.0.176(C432E8R5P2), 11.0.0.151(C432E3R4P3)
  • P40 Lite JNY-L21 10.1.0.261(C432E1R6P1)
  • P Smart Z STK-L01 10.0.0.208(C431E7R1P2)

We have also detected what appears to be a similar or the same fault on two Oppo models. Affected models and Build IDs are:


  • Reno4 Z CPH2065_11_A.18
  • Reno Z CPH1979EX_11_C.33

In addition to the Build Numbers listed below for Honor 10 Lite HRY-LX1, we have also found 10.0.0.215(C431E9R3P1) and 10.0.0.215(C432E9R3P1).


There is no way for us to know for sure whether these 999 calls went through, or whether the dials failed, however we can see multiple 999 call attempts in most cases, which we believe suggests that the call attempts failed.


We have also purchased a Huawei Honor 10 Lite, which is the model of the phone from the original fault report, and found the issue on Build Number 10.0.0.187(C431E9R3P1), which also does not dial 999.


We are messaging all known users of these Build Numbers to warn them of the danger.


Update November 22nd 2020

A further fault with 999 on Huawei has been found. 999 calls should not request to redirect according to the Android CallRedirectionService specification, however we have identified that WeQ4U code is being run on at least one affected Huawei handset when 999 is dialled.


For the avoidance of doubt, WeQ4U is not hanging up the 999 calls - that is coming from elsewhere - and WeQ4U is not able to make the 999 call go through - but we are now able to show a message to affected users advising them that they may be able to reach 999 by uninstalling WeQ4U.


Working through the night, a WeQ4U update has been uploaded to Google Play and is being rolled out to all users, including Huawei users who may be affected by this issue and be unaware that they cannot dial 999.


The Google issue tracker has been updated with further details.


In order to ensure that the warning message reaches those Huawei users who have already installed WeQ4U when they dial 999 and the phone does not dial, WeQ4U has also been re-enabled for download on Google Play for Huawei phones running Android 10 and above.


The update also allows WeQ4U to automatically detect when the fault has occurred. We will of course report further affected Android Build Numbers on this page, on the Google Issue Tracker, and directly to Huawei as we become aware of them, in the interests of pubic safety and in line with our privacy policy.


Update November 20th 2020

We have received screenshots showing Build Numbers for two more Huawai handsets reported to be unable to dial 999, identified with the help of the test app from this statement. One is a P30 Pro VOG-L29 handset, the other is a P20 EML-L09. The affected build numbers are 10.0.0.178(C431E19R2P5) and 10.0.0.182(C432E7R1P3). The screenshots have been sent to Huawei and Google has also been notified. We have also texted users with these build numbers to warn them of the danger.


Posted November 17th 2020

We can confirm that a user of our call app has reported that he is unable to call 999 on his Huawei Honor 10 Lite HRY-LX1


This is an extremely serious matter and we were very alarmed when the affected user contacted us. Subsequently we have undertaken multiple tests to understand and try to resolve this matter on behalf of the user. We have also taken precautionary measures in case other users of this handset model are affected.


Following our investigation carried out with the help of the affected user, and for the avoidance of doubt, the fault does not lie with our app. Having eliminated our app as the source of the problem, we have together determined conculsively that it is coming from the operating system.


In this case there is a fault with the CallRedirectionService Android component implementation on this phone. The fault does not appear to affect calls to any other number.


We have demonstrated that any user having any app that uses CallRedirectionService is at risk with this Android build on this make and model. The Build Number can be seen by going to Settings -> About Phone - it is 10.0.0.215(C432E9R1P7)


We have now texted all our users with the same make, model and build of Android supplied by Huawei to warn them of this danger. Of course there is no way for us to know whether other Huawei phones running Android 10 are also at risk.


However, as a precaution, we have suspended downloads of our app from Play Store on all Huawei phones running Android 10 or above. Other app providers that use CallRedirectionService may strongly consider doing likewise.


We have conducted tests on other phones by other manufacturers. We have not found a fault preventing calls to 999 on phones from any other manufacturer.


In addition:

  • We have submitted a fault report to Google available here.
  • We have asked Huawei for a full list of affected models and Build Numbers.
  • We have also contacted 999 by text to inform them of this issue.
  • We have also contacted OfCom by email to inform them of this issue.

We would like to emphasise that if people do wish to make a test call to 999, please hang it up as soon as you can see that it is dialling as we would not want the 999 service to be overwhelmed with calls.


If you are affected by this issue and your Huawei phone will not dial 999, try uninstalling all apps using CallRedirectionService, including WeQ4U. Please also let us know at support@weq4u.co.uk with a screenshot of Settings -> About Phone showing the Build Number so that we can inform other users.


Other information

All mobile phone manufacturers that offer Android 10 or above are required to fully support CallRedirectionService according to the Android Compatibility definition available here.


Source code for testing is available here and you can download and install a compiled test app here that you can use to find out if your phone is affected.


Huawei support can be reached here.


The safety of our users is of course our number one priority.



Meet Suzy Johnson, the new Voice of WeQ4U!

Posted June 10th 2020

WeQ4U is very pleased to announce it has a new voice!


An experienced voice over professional, Suzy has provided voice prompts for many leading companies such as Vodaphone as well as extensive radio advertising; chances are she'll sound familiar.


With a history in acting and narration of training videos within the public sector, with clients including the NHS and the national Fire & Rescue Service, she has also recently recorded her first audiobook.


Suzy has branched out into communications skills training courses for healthcare and corporate clients, and can also provide proof-reading and copywriting services, with clients including hotels, websites and calendar and greeting card manufacturers.


A spokesperson for WeQ4U said:


"Suzy's velvety tones and crystal clear communication skills made her the perfect match for our WeQ4U values. Plus, her "Oooh how rude!" that callers hear if the call centre hangs up on them is simply to die for!"


Love Suzy's voice? WeQ4U can put you in touch with her directly - just email and do let us know what you think of the new voice of WeQ4U!



Call Centre Waits More Than DOUBLE as UK enters Coronavirus lockdown

Posted April 2nd 2020

WeQ4U measures wait times at thousands of call centres across the UK. In the last week we have seen average wait times MORE THAN DOUBLE as the UK goes into lockdown, and more people work from home. As businesses close their premises to protect their employees and members of the public from Covid-19, the only way to contact them becomes online and over the phone.


To help consumers, we continue to offer WeQ4U as a free app and service, just as we always have. You can use WeQ4U to call any 01, 02, 03 or 0800 number, as well as many other 08 numbers within our extensive database. If you do find yourself in a queue, just press 9*, and your phone will disconnect from the call. When WeQ4U finds you an agent at the call centre, you will be reconnected automatically.


To help businesses, who are finding themselves much more busy than they will have had time to staff for, we are offering our unique OrderlyQ service free of charge. OrderlyQ gives every caller an individual estimated wait time, and invites them to hang up and call back after that time. When they call back they are put straight to the front of the queue to be served immediately. This removes the horrid waiting on hold experience and dramatically improves answer rates, to over 99% in many cases.


If your business, wait times or answer rate has been affected by Covid-19, we can fix this problem for you in minutes - please visit OrderlyQ to get started.



JOBS: We're hiring!

Posted July 11th 2016

Job Title: 1st Line Support Engineer

WeQ4U is looking for bright, friendly and enthusiastic 1st line support engineer to provide technical support for our app and call centre customers. We want to hear from candidates with a can-do attitude who are also fast learners wishing to gain experience in the wide range of technologies.


Job Description

Initially the role will focus on providing 1st line email and telephone technical support to our customers as well as documentation but we will expect you down the line to contribute to new product development, customisation and upgrades.


Roles & Responsibilities

  • Manage / Update / Maintain WeQ4U Database.
  • Manage our helpdesk system.
  • Monitor our bespoke warning system and report to 2nd/3rd line support if any issue arise.
  • Reproduce and investigate issues reported by customers.
  • Provide assistance with software deployment and software updates/upgrades.
  • Liaise with 2nd and 3rd line support staff.
  • Liaise with our suppliers whenever necessary.
  • Create new knowledge based articles for reuse throughout the Support Department.
  • Self-motivated, and flexible enough to help wherever necessary.

Skills & Requirements

We are looking for someone who is genuinely keen on learning new technologies, likes to face challenges and is a fast learner. Excellent written and oral English is a must.
Technologies we use: Linux, Asterisk, Apache, Java, PHP, MySQL, PostgreSQL, HSQL, Tomcat, WordPress, HTML, CSS, JavaScript, Android, Titanium SDK, Git, Maven, Ant, XML. The more you can tick off from the list the better – however training will be provided wherever necessary.


The the WeQ4U app and service is one of the highest rated and fastest growing apps in the UK. We are a small yet highly profitable company with a start-up ethos. Those looking for 'big corporate' need not apply.
We make thousands of people happy every day. Come and help us. Good luck!


Is this you? If so, please send your CV with a covering email explaining why you think you are a good match for this role to jobs@weq4u.co.uk



0800 to become FREE from Mobile Phones in June 2015!

Posted December 12h 2013

According to this article from the BBC and also the official OfCom statement, calls to 0800 numbers really will be free from Mobiles, but not until June 28th, 2015. i

Of course you can get these calls free (or at least included in your bundled minutes) RIGHT NOW by using the WeQ4U app and service, just as you always could :)

There are also going to be changes to the 084 and 087 number ranges that could mean that calls to these number ranges might actually go up, depending on your provider and the number concerned. We're still waiting to see details of these.





NEWS: WeQ4U WINS Prestigious Future 50 People's Champion Award!

November 23rd 2012

WeQ4U has WON the 2012 Wonga.com & Real Business Future 50 People's Champion award. We're number ONE! A huge THANK YOU to the thousands of people who voted for us and made this possible, and to the competition organisers for making us part of the Future 50 and the Judges' Favourite 10. Full story...





NEWS: WeQ4U 11th most popular Utility on iPhone

October 22nd 2012

This just in: According to independent app-ranking site AppData.com, WeQ4U has jumped over 200 places to become the 11th most downloaded Utility app for iPhone in the UK today






NEWS: WeQ4U pays the Dragons a call!

October 8th 2012

Entrepreneur Matt King, who has invented a revolutionary new system to eliminate annoying call centre queues, is pitching his invention on the BBC TV show Dragon's Den on October 21.


Matt is the brains behind WEQ4U, a smart free app which saves people from being held in annoying queues at call centres. Since its launch earlier this year, the app has been downloaded more than 10,000 times, saving every single user, on average, a hefty £76 pounds per year.


The smart time and money saving service works with any phone and is available via iTunes and Android for mobile phone users, connecting them to hundreds of thousands of 08 numbers for free, saving them 30p per minute on their 08 calls.


Under BBC TV publicity guidelines, Matt is unable to talk about his experience in the Dragon's Den until after the show is broadcast at 9pm on BBC-2 on October 21.


"I can't give any details about my appearance, but I can say that if my memory of the filming is anything to go by, then it promises to be unmissable, says Matt. "So, to find out how the Dragons answered my call, you'll just have to tune in and see."


Being held in a phone queue is one of the nation's biggest gripes, which is why Matt has developed a clever queuing robot that does all the waiting for you.


The phone remains the most popular channel of communication for inbound and outbound contact (Infinity CCS 2012 survey), with 70 per cent of people preferring to make contact using their phone as opposed to email, text or social media.


The average UK consumer however spends 45 hours a year waiting on the phone (source: Co-op). And 60% of customers say they find it difficult to get through to call centres (source: Future Foundation).






NEWS: 10,000th download for smart app which eliminates annoying call centre queues

July 23rd 2012

A free app which saves people from being held in annoying queues at call centres, has been downloaded 10,000 times, saving every single user, on average, a hefty £76 pounds per year.


Entrepreneur and innovator Matt King, who launched the new WeQ4U app in March, says mobile users are flocking to download the time saving app because of its 30p per minute savings.


"The phone is still the most popular channel of communication for people wanting to make contact with a customer advisor in the UK, but lengthy call centre wait times remain a huge problem and customers are paying heavily for the privilege to queue," says Matt.


Until call centre operators get their acts together, using the WeQ4U app is really people's only option if they want to save themselves time and a considerable amount of money too.


Being held in a phone queue is one of the nation's biggest gripes, which is why Matt has developed a clever queuing robot that does all the waiting for you.


His smart time and money saving device works with any phone and is available via ITunes and Android for mobile phone users, connecting them to hundreds of thousands of 08 numbers for free.


The phone remains the most popular channel of communication for inbound and outbound contact (Infinity CCS 2012 survey), with 70 per cent of people preferring to make contact using their phone as opposed to email, text or social media.


The average UK consumer however spends 45 hours a year waiting on the phone (source: Co-op). And 60% of customers say they find it difficult to get through to call centres (source: Future Foundation).


How it Works

WeQ4U is incredibly simple to use and works with any UK number starting 01, 02, 0800, 0870 or 0500, as well as many thousands of other 087, 084 and 03 numbers in WeQ4U's extensive database of UK companies, including Sky, British Gas, HMRC, Barclays, BT and The Post Office.


WeQ4U app users access the service on money-saving 01 numbers, meaning they get WeQ4U calls included in their regular minutes, saving mobile users approximately 30p per minute when compared with the cost of calling 084 and 087 numbers directly. And if users get stuck in a queue, they just press 9* and their place is held for them free of charge until an agent answers, without using up any minutes at all. The average saving is £2.53 for every call made from a mobile phone.


Download for iPhone
Download for Android


Calls are to standard geographic 01 numbers, and are included in callers' inclusive minutes, so there are no expensive 08 charges with the service. Naturally, callers pay nothing for the time WeQ4U waits in the queue.


To use it via a landline, dial 0333 5432 111 and enter the number of the call centre you need to reach. WeQ4U dials it and connect callers to the call centre. Once in a queue for an agent, just press 9* to disconnect from the call. The system remains in the queue until an agent answers, when the user's phone rings twice. As soon as it's stopped ringing, hit Last Number Redial or dial 0333 5432 111 to be put through to the agent immediately.





NEWS: Time saving device cuts out the pain of phone queues

March 1st, 2012

A brilliant new invention from a British entrepreneur is set to solve one of the nation.s biggest gripes - being held in a phone queue.


The new WeQ4U service is set to save frustrated callers millions of minutes a year being held in customer service queues as they try to get through to the UK call centres run by hundreds of British service industries.


Software design expert Matt King has developed a clever queuing robot that does all the waiting for you. The smart time and money saving device works with any phone and is now available as a handy app via ITunes and Android for mobile phone users.


Download for iPhone
Download for Android

WeQ4U app users access the service on money-saving 01 numbers, meaning they get WeQ4U calls included in their regular minutes, saving them about 30p per minute. And if users get stuck in a queue, they just press 9* and their place is held for them free of charge. The average saving is £2.53 for every call made from a mobile phone.


"One of people's pet hates is being held in a queue when they are trying to get through to a real person at a call centre," says Matt. In fact there's nothing worse than being told that your call is important and will be answered shortly when it clearly isn't.


"Research shows that people can be left on hold for anything up to an hour as they try to get through to a customer advisor. We are on a mission to put an end to that misery by connecting people to pretty much any UK call centre without them getting stuck in the inevitable queue."


The average UK consumer spends 45 hours a year waiting on the phone (source: NOP). And 60% of customers says they find it difficult to get through to call centres (source: Future Foundation).


How it Works

WeQ4U is incredibly simple to use and works with any UK number starting 01, 02, 0800, 0870 or 0500, as well as many other 087, 084 and 03 numbers in WeQ4U's extensive database of UK companies.


To use it via a landline, dial 0333 5432 111 and enter the number of the call centre you need to reach. WeQ4U dials it and connect callers to the call centre.


Once in a queue for an agent, just press 9* to disconnect from the call. The system remains in the queue until an agent answers, when the user.s phone rings twice. As soon as it's stopped ringing, hit Last Number Redial or dial 0333 5432 111 to be put through to the agent immediately.


With the App it's even simpler. Just press 9* to wait off hold and disconnect the call, and the system will reconnect you automatically when the agent answers.


Calls are to standard geographic 01 numbers, and are included in callers. inclusive minutes, so there are no expensive 08 charges with the service. Naturally, callers pay nothing for the time WeQ4U waits in the queue.


Search Numbers

WeQ4U works with ALL 01, 02, 03, 0800, 0808 and 05 numbers, and MOST 084 and 087 numbers. To find out whether we work with a specific number, just open the App, or use the form below.


You can check to see if a number is in our database by entering it into this form. Numbers should be 10 or 11 digits long, starting with 01,02,03,05 or 08.

If you are a Call Centre Manager and your number is not in our database, please contact WeQ4U Support and we'll be happy to add it for you, and help your customers reach you more easily.

For Call Centres

WeQ4U 4 Business

Wouldn't it be great if all your callers could get through as easily as the ones that use WeQ4U? We can make that a reality - without tying up your agents waiting for callers or making call backs. Find out how by asking business@weq4u.co.uk


Companies using our unique solution typically enjoy a reduction in abandonment of 90%, without the need to hire additional staff - so we can save you many thousands of pounds, while eliminating complaints about queues.


Our solution deploys at the network level, so there's no hardware to install or complex integration - we could have you up and running in as little as half an hour. Join brands such as Bensons For Beds and River Island in finding out what a massive difference running an optimised queue can make for your call centre and callers.


Best of all, it's FREE for UK Call Centres!

Database Addition

If you are using an 0845, 0844, 0843, 0871, 0872 or 0873 number and want your company added to our database so callers can reach you through WeQ4U, then just let us know by emailing database@weq4u.co.uk - but remember you'll get more benefit from our free business service, WeQ4U 4 Business

Reviews

We're ever so grateful for the tens of thousands of five star reviews WeQ4U has received from happy members of the public - we read every one. WeQ4U enjoys a 4.9 out of 5 star rating on both Google Play and App Store. Here are some of the many wonderful comments we've received from our users. Thanks everyone!

  • "If Greek Gods made apps this would be it. This app has been forged in Olympus by the lightning bolt of Zeus, the code was written by Poseidon's trident and was safely carried down to earth by Oden's raven. No more queue music and it saves you a fortune. Highly recommend it. 👍 download it now 👌"

    DrGashingtons, iPhone User (and author of our favourite review - Thanks!)

  • "Well done guys! Your are geniuses!!! Keep up the great work!!! 5 stars isn't enough your app deserves 110 stars! 😎😎"

    Amzy, Android user

  • "Excellent App - a must have for everyone. Last month my phone bill was £10 more because of 08 numbers - with this my phone bill is normal. Works brilliantly and you don't have to wait in a queue which is great. Used it several times now and it's excellent. It saves so much money you can't go wrong!!"

    Anonymous iPhone User

  • "The best thing ever invented 😊"

    Hhappyymom, iPhone User

  • "Does exactly what it says on the tin. Connects you to most 08 numbers for free and even waits in the queue for you!"

    Adudea, iPhone User

  • "Brilliant app - Saves time and money. Definitely recommend."

    Bally, Android User

  • Works perfectly. Saves time and money. What more can you ask for?"

    Glyn100, iPhone User

  • "Great. This app is amazing!"

    Sirius, Android User

  • "Tried this and it worked brilliantly! I didn't have to listen to hold music and my phone alerted me and reconnected as soon as someone was available."

    Roland, iPhone User

  • "Amazing App I really hope this stays free, every 08 call has worked flawlessly so far, amazing!"

    Christian, Android User

  • "I've been waiting for something like this for a very long time. Customers shouldn't be subjected to these long waiting times and high call costs. Absolutely brilliant!!!"

    Ucheco, iPhone User

Contact

For general questions, bug reports or press inquires please fill out the form below.

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